CMO Studio terms of sale.

1. Seller

CMO Partners AS, org. nr 935 854 148 MVA, Wetlesens vei 22, 0681 Oslo, Norway. Email: office@cmopartners.co. In these terms “we” means CMO Partners AS, and “you” the organization that uses CMO Studio.

2. The service

CMO Studio Mail sends transactional email for your organization from domains you own, through an API and a web panel. The plan you choose sets how many emails you can send each calendar month. The current plans and prices are on the CMO Studio page. CMO Studio is made for businesses and organizations.

3. Prices and payment

Prices are per month, without VAT. Norwegian customers pay 25% MVA on top; business customers in other countries with a valid VAT number are invoiced without VAT (reverse charge). Paid plans are billed monthly in advance by card, Klarna or Vipps through our payment providers Stripe and Vipps MobilePay. The subscription renews every month until it is cancelled. If a payment fails, we retry it and may pause sending until the plan is paid.

4. Changes and cancellation

You can upgrade, downgrade or cancel in the panel at any time. An upgrade applies at once, and the difference for the rest of the month is charged pro rata. A cancellation or downgrade takes effect at the end of the paid month; the plan stays active until then. The Free plan has no binding period and no payment.

5. Right of withdrawal

CMO Studio is sold to businesses, and the Norwegian Right of Withdrawal Act (angrerettloven) does not apply to business purchases. If you buy as a consumer, you have 14 days’ right of withdrawal from the day of purchase: tell us at office@cmopartners.co. If you asked us to start the service within those 14 days, you pay for the part of the month used before you withdrew.

6. Refunds and returns

CMO Studio is a digital service, so there is nothing to return. Paid months are not refunded after the withdrawal period, except where we have failed to deliver the service as described (see section 7). Refunds go back to the payment method you used.

7. Complaints

If the service does not work as described, write to office@cmopartners.co within a reasonable time after you noticed the problem, and describe what happened. We answer every complaint in writing. If we are responsible for a fault that stopped you from using a paid plan, we refund or credit the affected period. Consumers can also contact Forbrukerrådet and the Norwegian Consumer Disputes Commission (Forbrukerklageutvalget).

8. Fair use

CMO Studio is for transactional email to people who expect it. Cold outreach, purchased lists and spam are not allowed. We may pause sending if bounce or complaint rates threaten delivery for other customers, and tell you why.

9. Personal data

For the emails you send, you are the data controller and we are your data processor. We keep email content for 30 days, then delete it; delivery records stay so you can see what was sent. A data processing agreement is available on request. How this website handles data is described in our privacy notice.

10. Law and disputes

These terms follow Norwegian law. We try to solve every disagreement directly with you first; otherwise Oslo tingrett is the agreed venue, unless consumer law gives you another.